CRAZY SPRING SALE ON HARNESSES/LEASHES 50% OFF USE CODE SPRING50

FAQS

FREQUENTLY ASKED QUESTIONS

WHAT CURRENCY ARE YOUR PRICES IN?

Currently, all our prices are in USD.

WHERE ARE YOU LOCATED?

Our headquarters is located in Canada in the city of Calgary, Alberta. 

WHEN WILL MY ORDER SHIP?

All orders are shipped within 1 - 3 business days of your order being placed, except for Pre-Orders and clothing. Clothing and apparel items can take between 1-7 business days to be shipped out. Our clothing and apparel items are fulfilled by a partner company, and will be sent separately if you ordered multiple items.

WHEN WILL I RECEIVE MY ORDER?

This will depend on where you are in the world. Please visit: https://barkindustry.com/pages/shipping for more information on shipping.

 

HOW DO I TRACK MY ORDER?

If tracking is available, you will receive your tracking information as soon as your order has been processed. 

 

HOW DO I GET FREE SHIPPING?

We offer free standard shipping to Canada and the US on orders over $99USD and $115USD for international orders before taxes. 

 

CAN I PAY FOR FASTER SHIPPING?

YES! Send us an email at barkindustry@gmail.com before ordering and we will reach out the shipping company to get an estimate for you. 

 

I FORGOT TO USE MY COUPON CODE, NOW WHAT? 

We are unable to apply your coupon code after your payment has been processed. Please take the time to ensure you have properly entered the coupon code prior to completing your purchases. 

 

THE COUPON CODE DIDN'T WORK, NOW WHAT?

Please send us an email at barkindustry@gmail.com if your coupon code is not working so we can look into this for you. 

 

HOW DO I MEASURE MY DOG?

Please visit https://barkindustry.com/pages/sizing for the measuring guide. 

 If you require further assistance, please email us at barkindustry@gmail.com

HOW DO I WASH MY ITEMS?

Dog Backpacks

We do not recommend washing it in a washing machine. If you have to wash the backpack, please hand wash only and air dry only.

Dog Harnesses & Leashes

We recommend hand washing or washing it on the gentle cycle of your washing machine with cold water and air dry only. 

Cooling Vest

We recommend a quick rinse each time the cooling vest has been used. For a deeper clean, hand wash with cool to lukewarm water with just a little bit of detergent. Using hot water to wash the cooling vest can result in damaging the cooling layer of the vest. Air dry only. 

Winter Coat

We recommend hand washing or washing it on the gentle cycle of your washing machine with cold water and air dry only. 

Winter Boots

We recommend hand washing or washing it on the gentle cycle of your washing machine with cold water and air dry only. 

 

HOW TO GET FEATURED:

  • Follow us on Instagram www.instagram.com/barkindustry

  • Post photos of your Bark Industry gear

  • Tag your photos with @barkindustry or #barkindustry