CRAZY SPRING SALE ON HARNESSES/LEASHES 50% OFF USE CODE SPRING50

RETURNS

RETURNS

  • To be eligible for a return the items need to be in BRAND NEW, HAIR-FREE, unaltered, and unwashed. Items must be returned in the condition it was sent to you. Items need to be returned within 7 days of your items being delivered in order to receive a credit refund. If 7 days have gone by since your items were delivered, unfortunately we can’t offer you a refund. 

  • A 10% RESTOCKING FEE WILL APPLY TO ALL CANCELLED ORDERS OR RETURNS AFTER MAY 20, 2019

  • ALL ITEMS PURCHASED WITH A DISCOUNT CODE ARE CONSIDERED FINAL SALE. 

  • WE DO NOT ACCEPT RETURNS OR EXCHANGES FOR DOG BOOTS AND CLOTHING.

  • SHIPPING COSTS ARE NON-REFUNDABLE

  • Please note, there will be no refunds allowed on pre-orders placed after May 20, 2019

 

HOW TO RETURN:

  • Send us an email at barkindusty@gmail.com with your order number in the subject line and we will provide you instructions on how to return your items should they be eligible. 

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  •  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  • Non-returnable items: Winter Boots, clothing and gift cards. 

 

SALE ITEMS

  • All sale items are final sale and are not eligible for returns/refunds. Only regular-priced items in brand-new condition with all original tags attached may be returned for a refund.

 

EXCHANGES

  • Items need to be in BRAND NEW, HAIR-FREE, unaltered, and unwashed. Items must be returned in the condition it was sent to you. Items can be exchanged within 14 days of your items being delivered. If 14 days have gone by since your items were delivered, unfortunately we cannot process an exchange. 

  • PLEASE NOTE: WE DO NOT ACCEPT RETURNS OR EXCHANGES FOR DOG BOOTS AND CLOTHING. 

HOW TO EXCHANGE:

  • Send us an email at barkindusty@gmail.com with your order number in the subject line and we will provide you instructions on how to exchange your items should they be eligible. 

  • If you need to exchange an item or a size you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  •  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  • Non-returnable items: Winter Boots, clothing and Gift Cards

 


DAMAGED ITEMS


We inspect each of our products carefully prior to shipping it out to you.  In the event that your purchase is damaged or the wrong item was received please us at barkindustry@gmail.com within 5 days of receiving your package so we can further assist you.


Please include your order number and photos, if possible, of the items.

GUARANTEE


We use high quality materials for all our products, however please ensure you inspect the product prior to use.

We do not replace or refund purchases due to everyday use.